Terms & Conditions

Definitions

The Buyer. The person ordering the specified vehicle.
The Agent. The Apple Car Group, acting on behalf of the buyer, not the supplier.
The Supplier. The dealer instructed by the broker to supply.

1. Suppliers

1.1 The broker only recommends and uses Franchised dealers with a proven track record. These dealers are long established trustworthy organisations.
1.2 All vehicles are UK sourced and supplied via the UK dealer network. Prior to delivery all vehicles are given a full pre delivery inspection and fully valeted prior to delivery. All vehicles are sold with a minimum of 36 months manufacturer’s warranty. All prices include 12 months road fund tax. Only a nominal amount of fuel is put in vehicles prior to delivery.

2. Servicing

2.1 Franchised dealers are obliged under the terms of their agreement to Service, carry out warranty work on any vehicle whether or not it has been supplied by them or another similar franchised dealer. Please note that Apple is NOT the supplier but the Broker. All new vehicles will have the original suppliers name stamped in the service book.

3. Orders

3.1 The broker will accept a verbal, emailed or written order providing this order is supported by payment of the broker’s arrangement fee. This payment is usually £500 plus VAT and can be paid by cheque, credit card or debit card. The broker will NOT order the specified vehicle until such time as this fee has been paid. Once the fee has been received the broker will place on order your specified vehicle along with any options. This order will be confirmed to you in writing along with a receipt for your deposit
3.2 No order of the buyer accepted by the supplier may be cancelled, unless they receive via the broker written notice of cancellation within 48 hours of the acceptance.
3.3 The delivery time quoted will be kept to subject to delays, which are beyond the Supplier's control.
3.4 The buyer acknowledges that the sale was not entered into in reliance of any representations made to them by any employee of the brokerage.
3.5 The buyer is allowed one change in their order specification after the supplier has accepted it. Any further changes to the original specification will be charged out at £50 to the buyer to cover administration costs. No guarantees are made that the manufacturer will incorporate these changes once the build date has been planned.
3.6 It is a condition of the contract that any representations from the buyer to the supplier must be made via the broker.
3.7 Any defects noticed on UK cars should be reported on the vehicle condition form upon delivery. Full inspection of the car is the responsibility of the buyer. The supplier will deal with any reported faults to your full satisfaction.

4. Deposits

4.1 The buyer will pay a pre-determined deposit to the supplier on acceptance of the order as detailed in clause 3.1
4.2 Any additional deposits paid over and above the broker’s fee are refundable if the contract is cancelled in accordance with clause 3.2
4.3 At the point of sale the broker will take their arrangement fee of an amount not exceeding £500 + VAT to cover administration costs involved in executing the buyer's instructions. This deposit is non refundable if the buyer decides to cancel after this work has been carried out in accordance with the buyers request.
4.4 The agent's deposit may be refunded in part or in full contrary to clause 4.3 if the agent decides to do so on compassionate grounds.

5. Payments

5.1 Once the vehicle you have ordered arrives in the dealers stock it will be allocated a computer generated registration number. The broker will be sent a final invoice bearing both the registration mark and the vehicles VIN (vehicle identification number).
5.2 The broker will then send the customer or Finance House their final invoice showing the above and a balance after taking the deposit into account. Prior to collection / delivery full payment of this invoice to the broker must be made in full. Once payment has been made, then title of the vehicle passes to the customer.
5.3 Some manufacturers insist that the vehicle is subject to a finance agreement for a minimum of 12 months during the V5 retention period. In many cases better discounts are available where the Finance house can be invoiced directly. Please ask for details as this only applies to a few manufacturers.
5.4 Payments can be made in a number of ways. Debit Card, BACS, CHAPS, Cleared cheque whether it be Bank, Building society or personal. If balances are paid by a Credit card then a 2% surcharge will be levied.
5.5 Please note that no deliveries or collections of vehicles can be arranged until the broker has cleared funds. Failure to make timely payment could result in the customer incurring storage and stocking charges.
5.6 The broker has full finance and leasing packages available. If the customer’s balance is covered by some kind of finance agreement, then delivery will be delayed until all the relevant documents are received and authorised by the finance house.

6. Delivery

6.1 In most cases road driven delivery is included in prices advertised or quoted. Some manufacturers deliver at no extra cost by transporters. Please ask the broker which form of delivery applies to your particular vehicle. Road driven deliveries can be upgraded to transported deliveries (mainland UK) for £235 including VAT.
6.2 It is the responsibility of the customer or his agent to inspect the new vehicle completely before signing the delivery note. Any marks or defects should be written on the note including your copy. It is very difficult to rectify any defects that were not noticed upon delivery.
6.3 In the unlikely event that the vehicle arrives damaged, or incorrectly specified, the customer has the right to refuse delivery. Prior to making this decision the broker must be informed.
6.3 Customers wishing to collect their own vehicles are welcome to do so from our offices in West Yorkshire. Collections can only be made Monday to Friday during banking hours. This enables the Broker to authenticate Bankers Drafts or Building Society cheques prior to releasing the vehicle.

7. Registration Documents

7.1 In order to achieve these high levels of discount, most new cars and vans are pre-registered by the dealer. This happens the day before delivery. In cases of pre-registered vehicles it is a condition that the V5 (logbook) is retained by the dealer for a period up to a maximum of 12 months. This is purely a safeguard put in place by the manufacturers to prevent third parties from selling these vehicles straight to car supermarkets and the like. This practice has caused the manufacturers to take these precautionary steps. Retention of the V5 in no way detracts or affects Title of the vehicle which passed to the customer on payment.
7.2 After the retention period the V5 is transferred into the customer’s name. This is done well in time for you to re tax your vehicle .The date of change of keeper will be made by ourselves and sent to DVLA. This will then show any future owners of the vehicle that you have owned the vehicle from day one and therefore should have no detrimental affect on its value.
7.3 Not all vehicles are pre-registered. Please ask your broker prior to ordering.

8. Part Exchanges

8.1 Apple are primarily new car brokers and do not deal in used vehicles. However, they do realise that some customers have problems with the disposal of their existing vehicle. To this end Apple are happy to supply their customers with a trade valuation of their vehicle. This involves the customer giving an accurate description or their vehicle to an Apple representative over the phone. The vehicle will be offered to one of their many used car dealers in order to obtain the best possible price for the customer.
8.2 If a price given is accepted by the customer, it is the customer’s responsibility to bring the vehicle to Apple’s premises on the day their new vehicle is ready for collection. It is not possible to have your new vehicle delivered if there is a part exchange involved.
8.3 If there has been a significant delay in the arrival of the new vehicle it will be necessary to revalue the part exchange in accordance with Cap Data. This could result in the vehicle being worth less than originally stated because of increased mileage and monthly depreciation of the part exchange.
8.4 If the part exchange has been wrongly described by the customer the Apple have the right to retract their offer. This in no way can affect the purchase of the new vehicle and will not be considered as a reason to cancel the new vehicle.